FREQUENTLY ASKED QUESTIONS

Thank you for shopping at our online store. We strive to provide you with high-quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, we have established the following return policy to ensure a smooth and hassle-free experience:

1. Eligibility for Returns:

• We accept returns within 30 days from the date of delivery.

• The item must be unused, in its original condition, and in its original packaging.

• Personalized or custom-made items are not eligible for return unless they are defective or damaged.

1. Return Process:

• To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us by phone at 616-710-1248 or by email at hannah.cultureshock@gmail.com.

• Provide your order number, the item(s) you wish to return, and the reason for the return.

• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

1. Return Shipping:

• Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item or damaged item).

• We recommend using a trackable shipping method to ensure that your return reaches us safely.

• Please include the original packing slip or a note with your order number and contact information in the return package.

1. Refund or Exchange:

• Once we receive and inspect the returned item(s), we will notify you regarding the status of your return.

• If the return is approved, we will issue a refund to your original method of payment or provide store credit, as per your preference.

• In the case of an exchange request, we will process the exchange based on product availability. Additional shipping charges may apply.

1. Non-Refundable Items:

• Certain items are non-refundable, including but not limited to gift cards, downloadable products, and perishable goods.

1. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order.

• We may request supporting evidence such as photographs to assess the issue and provide you with a suitable solution.

Please note that this return policy applies to online purchases only. In-store purchases may have different return procedures and policies.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help you!

Thank you for shopping with us.

Culture Shock